TECHNICAL COMMUNICATION
We understand the importance of presenting complex technical information clearly and efficiently, because that is what we do everyday. Our clients, who range from start-ups to Fortune 100 giants, depend on us to provide documents that give their users the expertise to make the best use of their technology.
We offer a complete range of documentation solutions to our clients - everything from content management solutions to user documentation, usability, and editing services. Our solutions and services encompass the complete array of business requirement documents, support documents, and online help documents.
We have the expertise to manage projects from scratch to finish and the flexibility to provide on-demand documentation - short engagements to take care of your specific
documentation needs. Depending on your need, we can work onsite to support your in-house team or offshore, from our facility. For a Fortune 100 global telecommunications leader, we have set up and operate an Offshore Documentation Center (ODC) out of our premises.
Our documentation project mangers have the experience to ensure that your documents are available on time and within budget. Our writers combine rich technical knowledge of a variety of tools with fine linguistic skills. They are adept at creating documents from notes prepared by engineers and going through the application and with minimum support from the developers of the product.
We have the tools and skills to provide document conversion services in different file formats, including converting your Word or FrameMaker documents to XML. We have worked extensively in the XML environment, particularly DITA.
Our documents are created using up-to-date communication standards, based on reputed style guides including the Chicago Manual of Style (CMOS) and Microsoft Manual of Style for Technical Publications (MSTP).
TECHNICAL DOCUMENTATION
Present to inform, not to impress; if you inform, you will impress-F P Brooks
Good technical writing allows a user to understand the purpose and functioning of your product - to install, use, maintain, and dispose it efficiently and safely. A well written document eases the pressure on your IT department and liberates them from having to spend a lot of time fixing technical issues.
We support you through the typical deployment stages of a product - installation, usage, and maintenance. Depending on the deployment stage of the product, we create suitable information documents that are simple, clear, and complete.
Our business support documentation includes maintenance and conversion of documents to the latest technical documentation platforms, including EpicEditor XML and DITA.
- Product Installation
- Installation guide
- Configuration guide
- Provisioning guide
- Setup guide
- Product Usage
- User guide
- Training guide
- Online help
- Reference guide
- Release notes, and so on.
- Product Installation
- Maintenance guide
- Training guide
- E-Learning Module
- API guide
- Administration guide, and so on.
MARKETING COMMUNICATION
If you would not be forgotten, either write things worth reading or do things worth writing. -Ralph Waldo Emerson
The success of any business lies in how well you communicate information about your product or technology. Good marketing collaterals go a long way in helping you establish yourself among potential customers and investors, build a highly visible brand, explain your product, and stand apart from the competition.
We create marketing collaterals that make a lasting impact. We study your product and the target market to produce case studies, white papers, brochures and data sheets that are relevant and memorable.
Our marketing collaterals are an excellent information asset to your sales team, helping them bridge effectively with your customer and translate enquiries into orders.
DELIVERABLES
- Pre-sales
- Company profiles
- Responses to RFPs/RFIs
- Marketing collaterals
- White papers
- Case Studies
- Data and tech sheets
- Product brochures and posters
- Technical overview documents
- Post-sales
- Maintaining the company's Internet knowledge base.
- Publishing newsletters at regular intervals.
- Creating and maintaining E-learning centers.
DOCUMENT CONVERSION
You would have noticed that the product documentation/ knowledge base of your company has evolved over a period of time, and hence, is available in various formats. Result, consistency is lost. Also, as most companies do, you too may have stored information as individual files in directories and now managing this information has become a task in itself. Finally, you may find that you are stuck with using an obsolete platform because your document is not portable.
Awareness of the limitations of your existing system may have you scrambling to move your legacy information to up-to-date platforms. And we are perfectly positioned to help you do so. We provide quick and proficient conversion solutions using the latest conversion software and techniques, including XML. Our solutions help you achieve significant savings of both time and money.
DELIVERABLES
Conversion from one platform to another:
- Word to unstructured or structured FrameMaker
- Unstructured to structured FrameMaker
- Word to XML
- Word to Flare
- FrameMaker to XML
- HTML to XML