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eka Software Solutions

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Ittiam Systems

Jam cracker

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USABILITY SERVICES DIVISION
 
 
  We offer services to enhance the usability of your products. Based on our usability testing experience, we provide feasible, reckonable design improvement recommendations.
  To know how we can help you in your usability requirements, read more about the services offered by us.
 
USABILITY SOLUTIONS
     
Design issues
Most organizations find it difficult to market their products—due to design flaws that render them difficult to use. Usually their products have complex design features that make them un-user-friendly. Published reports state that customers spend an average of 45 minutes, talking to technical support executives, to get a satisfactory solution. This reflects a major gap between the product and its end-users.

Usability principles
The underlying principles of product usability are universal access, search and navigation, readability, cultural adaptability, advisement and coaching, quantitative data, and cognitive and physical adaptability.

Our solutions
Based on these principles of usability, we analyze your products and identify the design issues that render them difficult to use.
We offer solutions that include the following aspects:
Product Installation
Usability tests to analyze the UI design during development, pre-sales and post-sales
bullet Terminology reviews to assess the impact of link names and field names and also to address localization issues
bullet Informal group interaction and brainstorming to identify the users’ needs and preferences
Accessibility reviews to evaluate and identify glitches in the product’s UI design
Benefits

Our usability program offers you the following benefits:
bullet Increased customer satisfaction
bullet Reduced development time and costs
bullet Reduced maintenance costs
bullet Reduced time to market
bullet Increased sales and revenues
 
 
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